Shipping Deadlines:

Orders will generally ship out within Two business days, some orders may ship out the same day as ordered depending on when the order is received.

Carriers:

Survivalist Prepper @ the SHTFShop ships by UPS or USPS for domestic orders as well as international orders. Unless otherwise specified, orders will be shipped by standard USPS Ground service. Please note that products will not be shipped by air under any circumstances.

Shipping Costs:

The Survivalist Prepper will add Shipping charges to the customer’s invoice for all orders, unless otherwise specifically agreed to before the order is shipped.

Parcel Insurance:

The Survivalist Prepper (in some cases) will insure parcels at the published carrier insurance rate and bill the customer unless otherwise instructed by the customer in writing. Should the customer choose to self insure, The Survivalist Prepper has no liability for lost or damaged parcels, once the parcel leaves any of our warehouses.

International Shipments:

Please note that certain products and brands distributed by The Survivalist Prepper are not available for export. Please email us before placing an international order.

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RETURN POLICY

For Products Shipped From The Survivalist Prepper

Our goal is to have the best return policy in the business, your satisfaction is our livelihood. If your product is defective, damaged or not as described we will do everything in our power to make sure your experience with us ends on a positive note.

What if we make an error? We aim for perfection, but if it does happen we will work as quickly as possible to rectify the situation and if we can’t we offer a 100% money back guarantee because time is money and we don’t want to waste your time.

How do I request a return? Easy, just send us an email and we will get the ball rolling within 4 hours so you can get exactly what you wanted in the first place.

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For Products Shipped From Our Moteng Supplier

Important! Please contact The Survivalist Prepper before you return any product. Let us do the work for you. That way we can make sure everything is handled as quickly as possible.

Moteng customers must obtain Return Authorization # before attempting to return any merchandise to Moteng. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first.

Moteng will not accept any returned merchandise without a valid RA#. To obtain an RA #, call 1-800-367-5900, option 2, or email us at [email protected] A customer service representative will give you an RA # that must be clearly indicated on the outside of the return parcel, as well as on any paperwork.

Return merchandise to:

Moteng North America LLC

Att: Returns RA#__________

4636 North 43rd Ave.

Phoenix, AZ 85031

Return Auth # Required

Moteng will not be obligated to accept any returns of product excluding returns of defective product or miss-shipments. RA #’s have a validity period of 30 days from the date of issue.

Restocking Fees:

Non-defective merchandise returned to Moteng for any reason other than a miss-shipment of product will be subject to a restocking fee of 20%. Product must have a RA# and be received by us in original condition and packaging and within 15 days of our shipping date, or it will not be accepted for return.

Exclusions:

We will not be able to to issue an RA# for discontinued or Special Ordered items, unless they are defective.

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